Course servicing

We are a proactive training service company. We go further than just providing products and systems - our service teams are dedicated to course completion and learner satisfaction. We follow up with learners early and frequently, right through to the end of the course.

Coaching

Course Servicing 1

A coach's mission is to maintain high course completion rates, encourage effective training habits, and stimulate learners' motivation to learn English.



Training Follow-up

Course Servicing 2

Our learning support team tracks training progress weekly and follows up with learners and their managers to ensure a successful program.



Tutoring: Writing

Course Servicing 3

Learners studying the writing course receive feedback from their personal tutor on tasks that they have submitted. The tasks are submitted at the end of the lesson, so learners are well prepared to optimise this high value learning opportunity.

Forum

Course Servicing 4

Monitored by multiple multilingual coaches, the Forum is a place where learners practice language skills and benefit from multimedia learning tips.



Learner Support

Course Servicing 5

For all our customers, we emphasise service and care over economies of scale. For urgent technical inquiries, we respond within one business day.



Tutoring: Speaking

Course Servicing 6

Learners studying the speaking course receive feedback from their personal tutor on tasks that they have submitted. The tasks are submitted at the end of the lesson, so learners are well prepared to optimise this high value learning opportunity.