• Reading
  • Listening
  • Speaking
  • Writing
  • Grammar
  • Vocabulary

Writing for Business takes students through a step-by-step approach to improving their business correspondence for 105 everyday business situations. Students learn how to plan, draft, and check their writing before applying what they have learned in a realistic writing task. They can choose to send their writing task to their tutor for personal feedback. Students can also share their tasks with their classmates in the Gallery so that they can learn from each other.

Course content

English for business and practical daily use

  • 7 levels (pre-intermediate to advanced).
  • Entry test to recommend study level.
  • Orientation to show you how the course works.
  • Lessons show you how to plan, draft, and check your writing.
  • Practical writing tasks based on realistic business situations, so students take what they have learned directly into the workplace.
  • Personalized tutor feedback on tasks.
  • Focus on writing skills, including task achievement, organization, range of language, accuracy of language, and style/register.
  • Regular reviews at the end of each lesson include a model text, dos and don'ts, and useful phrases. This material is printable.
  • Gallery section where you can read what your classmates have written.
  • Progress overview that you can see at any time.
  • Final test to evaluate your progress.
  • Ability to change your settings at any time within the course.

Study flow

  1. Take the Entry test.
  2. Take a lesson from the level assigned to you by your tutor.
  3. Send a task to the Gallery or to your tutor for correction.
  4. Take a new lesson and repeat.
  5. Check your and your classmates' tasks in the Gallery and rate them.
  6. Take all the lessons required to complete your course.
  7. Take the Final test.
  8. Print your course completion certificate.

Requirements to pass the course

Recommended: complete all lessons in a level

Target audience

Adults, young adults in work or about to enter the workplace, or students

Study period

Recommended: three-six months

Lesson list

Level 4 - TOEIC® Score: 405-520

  • Accepting an invitation to an event
  • Announcing the agenda of a meeting
  • Apologizing for a delay in delivery
  • Arranging a meeting
  • Confirming attendance at a meeting
  • Explaining a process
  • Explaining travel arrangements
  • Following up on a first meeting/cold call
  • Invoicing for a product or service
  • Notifying coworkers of company news
  • Ordering supplies or services
  • Proposing ideas to a colleague/manager
  • Requesting documents
  • Thanking a client for purchasing a product or service
  • Thanking a co-worker for making the extra effort to meet a deadline

Level 5 - TOEIC® Score: 520-600

  • Arranging a first-time meeting
  • Complaining about errors with a faulty product
  • Complaining about late delivery
  • Following up on a request for information
  • Inviting someone to an event
  • Negotiating business terms
  • Notifying coworkers of a change in procedure
  • Proposing a new product or service
  • Reminding a colleague about something (while you are on vacation)
  • Reporting back on an internal meeting
  • Reporting progress on a project
  • Requesting a deadline extension
  • Requesting order status information
  • Requesting product information
  • Responding to a request for replacement of a faulty product

Level 6 - TOEIC® Score: 600-680

  • Accepting an invitation to an event
  • Announcing the agenda of a meeting
  • Arranging a meeting
  • Confirming attendance at a meeting
  • Explaining travel arrangements
  • Following up on a request for information
  • Proposing a new product or service
  • Proposing ideas to a colleague/manager
  • Reminding a colleague about something (while you are on vacation)
  • Reporting back on an internal meeting
  • Reporting progress on a project
  • Requesting a deadline extension
  • Requesting documents
  • Responding to a request for replacement of a faulty product
  • Thanking a co-worker for making the extra effort to meet a deadline

Level 7 - TOEIC® Score: 680-760

  • Apologizing for a delay in delivery
  • Arranging a first-time meeting
  • Complaining about errors with a faulty product
  • Complaining about late delivery
  • Explaining a process
  • Following up on a first meeting/cold call
  • Inviting someone to an event
  • Invoicing for a product or service
  • Negotiating business terms
  • Notifying coworkers of a change in procedure
  • Notifying coworkers of company news
  • Ordering supplies or services
  • Requesting order status information
  • Requesting product information
  • Thanking a client for purchasing a product or service

Level 8 - TOEIC® Score: 760-840

  • A reference to support a job application
  • Dealing with a complaint
  • Dealing with a complaint when someone else is at fault, rather than you
  • Documenting minutes in a meeting
  • Explaining a change in business conditions
  • Giving a final warning for an unpaid invoice
  • Letting someone know they did not get a job or a promotion
  • Negotiating for a discount
  • Persuading people to do something beyond normal duties
  • Refusing a request
  • Rejecting a proposal diplomatically
  • Reporting progress on a project
  • Requesting clarification from management
  • Requesting that a supplier reduces costs
  • Requesting somebody take something off a website

Level 9 - TOEIC® Score: 840-920

  • Announcing a change in circumstances or policy that negatively affects staff
  • Arranging participation in a business event
  • Asking for a correction or retraction
  • Canceling a business event
  • Dealing with a disaster
  • Escalating a problem to management
  • Giving a brief for working in a new country
  • Giving constructive criticism on a colleague's proposal
  • Overcoming disagreement in a project
  • Rejecting a complaint from a client
  • Refusing an invitation from an important client
  • Summarizing progress on a situation to the AGM
  • Talking staff through disappointing end-of-year financial results
  • Urging someone to take prompt action
  • Writing a press release for a new product or service

Level 10 - TOEIC® Score: 920-990

  • Convincing someone to accept an idea
  • Dealing with an urgent problem
  • Evaluating a co-worker
  • Explaining how a problem has led to a new procedure
  • Explaining requirements to a new supplier
  • Giving instructions on how to carry out a complex task
  • Initiating a business deal
  • Inviting a company to submit a proposal
  • Presenting at a milestone event
  • Proposing a new product/service to a client
  • Proposing ideas to senior management
  • Rejecting special requirements from a client
  • Reprimanding a colleague
  • Responding positively to a business proposal
  • Urging someone to improve performance in difficult circumstances

System requirements

A PC connected to the Internet (1Mbps or higher recommended).

Microsoft OS (Windows Vista/7/8.1/10) with Internet Explorer (version 9 or 11 above) or Google Chrome or Firefox (latest versions); Mac OS X (v10.6 or above) with Google Chrome, Firefox or Safari (latest versions).

Cookies and JavaScript must be enabled.

Adobe Flash Player (latest version recommended), Adobe Reader (version 5 or above).

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