ABOUT THIS EULA
This End User Licence Agreement ("EULA") sets out the terms on which the service provider named below (the "Provider" or "we", "us" or "our") agrees to let you, the end user, access and use its online language learning platform ("Platform"). Details of the Provider are set out in the 'Contact Us' section towards the end of this EULA.
References to 'Platform' include the mobile, desktop and any other versions of the Platform which the Provider makes available and any related and incorporated services, materials and documentation.
The use of the Platform by minors requires the consent of a parent or guardian. We advise parents who permit their children to use the Platform to communicate with their children about their safety online. Minors who are using the Platform should be made aware of the potential risks to them and of their obligation to comply with the terms of this EULA (particularly in relation to Acceptable Use and User Generated Content) when using the Platform.
How we will communicate with you. If we have to contact you we will do so by email, telephone or post using the contact details you have provided.
Anonymous usage information: We may use statistical data arising out of your use of the Platform for our internal purposes including: research purposes; recommending products to users; improving the Platform and monitoring users. This data will be anonymous statistical data, which may be combined with data generated by other users, and will not identify you or anyone else.
If you access the Platform via an app downloaded from an app store, then you may be subject to additional policies and contract terms imposed by the app store's operator ("Appstore"). These will either be:
- For android device users: https://play.google.com/intl/en_uk/about/play-terms.html
- For Apple iOS users: https://www.apple.com/uk/legal/internet-services/itunes/uk/terms.html
If you download the Platform from an Appstore, please note the following additional terms will apply:
- This EULA is between you and us, and the Appstore is not a party to it. The terms in this EULA will not apply to the extent they are inconsistent with any of the Appstore terms.
- The Appstore has no responsibility in relation to the maintenance or support of the Platform and does not offer any warranty and will not address or be responsible for any claims (including product liability, regulatory infringement, consumer protection or intellectual property claims) relating to the Platform.
- You represent and warrant that: (i) you are not located in a country which is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
- The Appstore is a third-party beneficiary of this EULA and, upon acceptance, the Appstore will have the right to enforce this EULA against you as a third-party beneficiary.
If you want to learn more about the Platform or have any problems using it please contact us (including with complaints). If you think the Platform is faulty or mis-described or wish to contact us for any other reason please email our customer service team at firstname.lastname@example.org.
YOUR USE OF THE PLATFORM
In return for your agreeing to comply with this EULA, and using your best efforts to improve your language skills, you may:
- access the Platform, and make use of the material we provide, for the purpose of learning a language and improving your language skills;
- view, download and print material we make available to you for the purpose set out above;
- use any documentation we provide to support your permitted use of the Platform for the purpose described above; and
- receive and use any free supplementary software code or update of the Platform incorporating patches and corrections of errors as we may provide to you.
You must only use the Platform for the purpose of learning a language and improving your language skills, and must do so in an honest manner which respects the Platform and the content on it.
You must not do any of the following:
- use the Platform in an unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data;
- infringe our intellectual property rights or those of any third party (including by the use of the Platform or our intellectual property rights in a manner not expressly permitted by this EULA);
- transmit any material that is defamatory, offensive or otherwise objectionable;
- use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; or
- not improperly collect or harvest any information or data from the Platform or our systems or attempt to decipher any transmissions to or from the servers running the Platform.
You shall not:
- rent, lease, sub-license, loan, provide, transfer or otherwise make available, the Platform (or any of your rights under this EULA) in any form, in whole or in part to any person without prior written consent from us;
- copy the Platform or any part of it, except as part of the normal use of the Platform or where it is necessary for the purpose of back-up or operational security;
- translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform nor permit the whole or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform on devices as permitted in this EULA; or
- disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform nor attempt to do any such things, except to the extent that such actions cannot be prohibited by law because they are necessary to decompile the Platform to obtain the information necessary to create an independent program that can be operated with the Platform or with another program and provided that the information obtained by you during such activities is used for the purpose of interoperability and: (i) is not disclosed or communicated without our written consent; (ii) is not used to create any software which is substantially similar to the Platform (or any aspect of it); and (iii) is kept secure.
You must also comply with any third-party terms which apply when you use the Platform (for example, terms imposed by the institution which has purchased a licence for you to access the Platform, or the terms relating to the device or network connection you use to access the Platform).
UPDATES TO THE PLATFORM
From time to time we may automatically update the Platform to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the Platform for these reasons.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Platform.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in the Platform throughout the world belong to us (or our licensors) and the rights in the Platform are licensed (not sold) to you. You have no intellectual property rights in, or to, the Platform other than the right to use it in accordance with this EULA. The only exception to this is in respect of user generated content which you upload in accordance with this EULA. By uploading any such user generated content, you provide us with a non-exclusive perpetual, irrevocable, worldwide, royalty-free, transferrable, sub-licensable licence to use such content as we see fit in connection with the Platform and our business.
USER GENERATED CONTENT
User generated content means any information, materials or documents you provide or upload or post online during the course of using the Platform.
We are not the author of such content and do not moderate or verify it. Accordingly, we shall not be liable for such content and any liability (including liability for copyright infringement or defamation) shall rest solely with the user responsible for generating such content.
You undertake not to use the Platform to upload or post:
- advertising or promotional materials or transmit any junk mail or spam or any other form of solicitation for goods or services;
- any material that you do not have the right to post under any law or under any other obligatory relationship;
- any material that infringes any intellectual property right including without limitation patent, trademark, trade secret, copyright, or other proprietary rights of any other person;
- any material that is defamatory, libelous, unlawful, threatening or harmful, abusive, harassing, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
- any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- material which promotes or provides instructional information about illegal activities, physical harm or injury against any group or individual; or
- material related to engaging in any commercial activities.
Indemnity: by uploading or posting any material using the Platform, you agree to indemnify and hold harmless the Provider against any claim, expense, loss or damage or other liability which arises out of or in connection with a breach of the above undertakings relating to user generated content.
Notification: if you become aware of any content which may have been posted or uploaded (either by you or any other person) in breach of the user generated content provisions of this EULA then you must notify us immediately by emailing email@example.com with details of the content in question. We will investigate the content and, if appropriate, remove it in accordance with this EULA.
Removal: where we have reasonable grounds to believe any user generated content infringes copyright, is defamatory, obscene, unlawful, objectionable or otherwise does not satisfy the provisions of this EULA, we shall promptly remove, or disable access to, such content and shall take such other actions as we in our discretion determine appropriate.
We are responsible to you for foreseeable loss and damage caused by us (unless such loss is not expressly excluded by this EULA). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted this EULA, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We exclude all liability to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from any non-availability of the Platform.
We are not liable for business losses. The Platform is for personal use by end users only. If you use the Platform for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The Platform is provided for general information and educational purposes only. It does not offer advice on which you should rely. Although we make reasonable efforts to update the information provided by the Platform, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
The Platform is made available strictly on the basis that you accept it on an 'as is' and 'as available' basis. Where you rely on the Platform, you do so entirely at your own risk and you accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, course of dealings or otherwise in respect of this website are excluded to the fullest extent permitted by law. We are not responsible for events outside our control.
We may suspend or terminate your right to use the Platform without notice in the event your breach this EULA.
If we end your rights to use the Platform:
- you must stop all activities authorised by this EULA, including your use of the Platform;
- you must delete or remove the Platform from all devices in your possession and immediately destroy all copies of the Platform which you have and confirm to us that you have done this; and
- we will cease providing you with access to the Platform.
The Platform may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content.
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Transferring rights: We may transfer our rights and obligations under this EULA to another organisation. We will always tell you in writing (which may include by email or by posting a notification on the Platform) if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under this EULA to another person if we agree in writing. This EULA does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this EULA.
Separate terms: Each of the paragraphs in this EULA operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Delay: Even if we delay in enforcing this EULA we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this EULA, or if we delay in taking steps against you in respect of your breaking this EULA, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Governing law: This EULA is governed by English law and the English courts will have exclusive jurisdiction in relation to any action or claim arising out of it.
The Provider is Reallyenglish.com, a company incorporated in England with registered number 03895911. If you have a question or complaint about the Platform or this EULA please contact us by emailing firstname.lastname@example.org or write to us at our registered office address: Reallyenglish.com Customer Service, 1 Primrose Street, London EC2A 2EX, United Kingdom.
If you are contacting us with a complaint, then please include the following information:
- your name and email address;
- details of the complaint (e.g. copyright infringement, improper content, defamatory content); and
- a hyperlink and reference number (where applicable) to the content in question.
We will review complaints promptly and will inform you of the outcome of our review within a reasonable time of receiving your complaint.
CHANGES TO THIS EULA
We may need to change this EULA from time to time, for example due to changes to the way the Platform operates or due to changes in the law. If a change is required we will give you at least 30 days' notice wherever possible (which may include by email or by posting a notification on the Platform). If you do not accept the notified changes you will not be permitted to continue to use the Platform.
This EULA was last updated on 15 June 2018