The course has a strong emphasis on functional skills and building the knowledge and use of tourism specific vocabulary. Learners will also improve their oral skills through regular practice aimed at developing international intelligibility.

Exposure to a wide variety of English accents (both native and non-native) helps users develop confidence when dealing with visitors from around the world, and record and playback activities provide valuable practice with appropriate language and responses in a variety of common hotel scenarios.

Key Features:

• Typical situations that staff will encounter in a hospitality environment
• Language that has been checked and validated by hospitality professionals
• A functional syllabus aligned to the most common interactions in hotel and tourist office settings
• Skills practice in speaking, listening and pronunciation
• Extensive use of listening material that features guests and visitors speaking in different accents
• Record and playback activities for learners to practise communicating in a variety of different situations that are typical of hospitality work
• Vocabulary building exercises to increase range and control of both common phrases and technical words related to hospitality and tourist information services