At a Glance
English for Cabin Crew is designed for learners from B1–B2 level who need to improve their English ability to work as cabin crew. It is suitable for anyone working or planning to work in the aviation industry as cabin crew.
Take off and Landing (Meeting colleagues, Pre-flight briefing, Seating passengers, Securing the cabin, Delays and changes, Arriving and deplaning, Cabin crew log, Crew debriefing);
Managing passenger’s needs: (First impressions, Making passengers comfortable, Passengers with disabilities, Food and beverage service, Small talk, In-flight sales, refusing requests, vulnerable passengers, unaccompanied minors, minor / difficult complaints, disruptive passengers);
Emergencies: (Accidents and injuries, Medical problems, Serious emergencies, Emergency landing);
Announcements: (Safety announcement, In-flight announcements Final announcements);
Reports: (Incident reports: baggage stowage, overcrowding, Air-rage, Medical incidents, Safety issues)
About English for Cabin Crew
This highly practical ESP course is designed for learners from B1–B2 level who need to improve their English ability to work as cabin crew. Each lesson prepares learners to communicate confidently in a typical flight situation with passengers and fellow airline staff.
The course has a strong emphasis on functional skills and building the knowledge and use of flight-specific vocabulary. Learners can improve their oral skills through regular practice aimed at developing international intelligibility.
Exposure to a wide variety of English accents (both native and non-native) helps users develop confidence when dealing with colleagues from around the world, and record and playback activities provide valuable practice with appropriate language and responses in a variety of common flight scenarios.