At a Glance
English for Hospitality is designed for learners from A2 – B1 level who need to improve their English ability to work in the hospitality sector or tourism industry. It is suitable for staff working in front office positions in hotels or those finishing vocational training. It is also suitable for people working in any tourism related role.
Key Content: Checking in and out (procedures, services, directions); Phone calls – front office (reservations, enquiries, explaining facilities); Managing guests’ needs (dealing with complaints and special requests), Work life (duties and responsibilities, procedures and systems)
About English for Hospitality
English for Hospitality is a highly practical ESP course that is designed to prepare learners to work in the hospitality industry and to communicate confidently in a variety of common situations that arise with guests, visitors and tourists.
It is suitable for both in-work and pre-work learning environments and covers typical situations that staff will encounter on a day-to-day basis. There is an emphasis on authentic, real-life language that can be immediately used either face-to-face, or on the telephone.